This Privacy Policy serves as an electronic contract formed under the Information Technology Act, 2000, and the relevant rules and amendments pertaining to electronic documents/records. It is in compliance with data protection laws, including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and any other applicable laws or regulations.
Shader Labs Private Limited, operating as India Game Lab (hereinafter referred to as "Shader Labs" or "IGL"), recognizes the significance of privacy and the confidentiality of user information. As a responsible data controller and processor, Shader Labs and its affiliates ensure the proper handling, collection, usage, sharing, and security of users' personal information. This Privacy Policy outlines the practices and procedures followed by Shader Labs and its associated entities, vendors, or third parties who have a need-to-know basis for data sharing.
This Privacy Policy applies to all individuals (referred to as "Users") who access, use, interact, purchase, or inquire about any products or services offered through Shader Labs' platforms, including but not limited to the website, mobile site, mobile app, Learning Management System (LMS), call centers, and offices. By accessing or using the Shader Labs platform, Users agree to be bound by the terms and conditions of this Privacy Policy, which is incorporated into and subject to the Terms of Use.
It is important to note that this Privacy Policy does not apply to any third-party websites, mobile sites, or mobile apps, even if they are linked to Shader Labs' platform. The privacy practices and information handling of our business partners, advertisers, sponsors, or other linked sites may differ significantly from this Privacy Policy. Users are advised to review the privacy statements and policies of such third parties, as Shader Labs shall not be held responsible or liable for interactions with them.
Shader Labs, as an entity governed by Data Protection Laws, takes full responsibility for the protection of user information. We are committed to ensuring the security and proper use of the information shared by our Users, strictly in accordance with this Privacy Policy and for legitimate purposes.
Please note that any capitalized terms used in this Privacy Policy and not defined herein shall have the respective meanings ascribed to them in the Terms of Use.
ELIGIBILITY TO TRANSACT ON PLATFORM
Users must meet the eligibility requirements to enter into a legally binding contract as per the Indian Contract Act, 1872, and to transact directly with Shader Labs and its Platform. Additionally, Users must consent to the processing of their Personal Information or Sensitive Personal Information. The Platform is not intended for use by minors. Any violation of these terms may result in the deregistration, deletion, or suspension of such accounts without prior notice or liability.
APPLICABILITY AND CONSENT
By accessing, interacting with, or using the Shader Labs Platform, and/or providing any information, you expressly consent to the collection, use, transfer, retention, storage, and disclosure of the information you provide, in accordance with this Privacy Policy. This Privacy Policy, along with our Terms of Use, governs your interactions with Shader Labs. If you disagree with this Privacy Policy, please refrain from accessing or using our Platform or providing any information.
You have the option to choose not to provide your Personal Information or Sensitive Personal Information. However, please note that the non-provision of such information may limit our ability to process your requests or provide you with certain services.
INFORMATION COLLECTED BY US
At Shader Labs Private Limited (hereinafter "Shader Labs" or "we"), we collect various types of information to provide our services, fulfill legal obligations, and meet our commitments to partners and third parties. This information includes Personal Information, Sensitive Personal Information, and Non-Personal Information.
Personal Information refers to information that can identify a User, such as name, email ID, age, gender, and mobile number. Sensitive Personal Information includes passwords, biometric information, and financial account details provided during registration. The specific definitions of Personal Information and Sensitive Personal Information are in accordance with applicable Data Protection Laws (collectively referred to as "Information").
We assume that all information provided by you is accurate, current, consistent, relevant, and non-misleading. We shall not be liable for any inaccuracies or incompleteness of the information provided.
Information provided by Users during registration on the Platform includes:
Personal Details: Name, gender, marital status, religion, date of birth, email address, postal addresses, telephone numbers (mobile or otherwise), and/or fax numbers. Additionally, any information related to income, lifestyle, billing, payment history, payment details for refunds, bank account information, Aadhaar Number, PAN Number, educational qualifications, work experience, salary details, company details, photographs, and other required information during the registration process, including login credentials.
Other Information: We may collect additional information and documents, such as transactional history, activity on the Platform, downloading of brochures, query interactions, usernames, passwords, call recordings, content generated by you or third parties on community or public forums, URL used to access our platform, operating system, browser software, mobile device information, IP address, ISP, and other information obtained through permissions granted by you.
Information from Participation: Information collected during your participation in reviews, assessments, assignments, projects, examinations, or certifications voluntarily undertaken by you.
Publicly Available or Third-Party Information: Information obtained from public sources or received from third parties, including social media channels. This may include Personal Information or Non-Personal Information from your linked social media accounts (e.g., name, email address, friend list, profile pictures) as permitted by your account settings.
Information from Partners: We may receive Information about you from our partners, such as educational institutions, universities, and enterprises, with whom we collaborate to provide various services.
Other Information: In the course of your interactions with the Platform, Shader Labs, and its Educational Partners may collect performance data, grades, attendance records, ranks, scores, assignment evaluations, test results, testimonials, photographs, audio or video content, and other related information to assess your performance and ensure compliance with applicable terms.
If you subscribe to our free materials as an unregistered User, we may require Personally Identifiable Information, such as your name, email address, phone number, occupation, location, and any other information necessary for providing the requested services.
USE OF YOUR DATA
At Shader Labs Private Limited (hereinafter "Shader Labs" or "we"), the information collected from you will be used for legal purposes and in accordance with applicable Data Protection Laws. We prioritize the security of your data and comply with prescribed security standards.
We may use your information for the following purposes, including but not limited to:
1. Registration: Registering you on the Platform.
2. Service Provision: Providing the requested services to you.
3. Transaction Status: Keeping you informed about the status of your transactions on the Platform.
4. Communication: Sending confirmations, updates, or changes to services via email, SMS, WhatsApp, or other messaging services.
5. Customer Service: Contacting you, if necessary, for customer support purposes.
6. Customization: Personalizing the content of our Platform to suit your preferences.
7. Feedback: Requesting reviews, feedback, or suggestions for product or service improvements.
8. Verification: Sending verification messages or emails to authenticate your account and prevent misuse or abuse.
9. Special Offers: Periodically contacting you to offer special gifts or offers.
10. Performance Monitoring: Monitoring your performance, conducting examinations, and periodic reviews.
11. Research: Conducting research on individual user behavior and learning patterns.
12. Content and Service Improvement: Offering improved content, services, and offerings based on user feedback and preferences.
13. Attendance Tracking: Tracking user attendance on the Platform.
14. Program Completion: Tracking program completion, certifications, or extension of terms.
15. Dispute Resolution: Resolving disputes, collecting payments, and detecting and protecting against error, fraud, and other criminal activities.
16. Surveys: Conducting surveys to gather anonymous demographic and profile data about user activities on the Platform (participation in surveys is optional).
17. Demographic Analysis: Analyzing demographic and profile data to improve our services and offerings.
18. Server Administration: Using your IP address to diagnose server problems, administer the Platform, and gather broad demographic information.
19. Marketing and Advertisements: Using your photo, video, employer details, testimonials, or any personal information for marketing and advertising purposes.
20. Publication of Achievements: Publishing information related to grades, scores, rankings, testimonials, photographs, and program achievements on our internal Learning Management System (LMS), leaderboards, or achievers' lists.
21. Non-Personal Information Analysis: Using non-personal information for statistical analysis, research on user behavior and interests, and service enhancement.
Additionally, Shader Labs, its affiliates, group entities, or subsidiaries may contact you via voice calls, alerts, SMS, WhatsApp, or email to understand your preferences for service transactions or send you commercial communications and other services. By using our services, you unconditionally consent to such communications, which are authorized, transactional, and compliant with the relevant guidelines of regulatory authorities. If you wish to opt out of receiving such communications, you may contact our Grievance Officer.
Please exercise caution and verify the identity of anyone claiming to represent Shader Labs. Do not disclose any Personal Information or Sensitive Personal Information through calls, SMS, or email unless you are satisfied with the caller's identity.
If you do not consent to the above uses of your information, you may withdraw your consent as per the terms of this Privacy Policy. However, please note that this may limit our ability to serve you and could result in the cancellation of your request. We shall not be liable in any manner for such limitations or cancellations. We will provide you with the ability to opt-out of marketing communications. Please refer to the opt-out section below.
COOKIES AND SERVER LOGS
This section explains the use of cookies and server logs by Shader Labs Private Limited (referred to as "Shader Labs," "we," "us," or "our") on our website or platform (hereinafter referred to as the "Platform"). By accessing or using our Platform, you consent to the use of cookies and server logs as described in this section.
Cookies:
Cookies are small text files that are placed on your device (computer, smartphone, or other electronic device) when you visit a website. They are widely used to enhance the user experience, provide certain functionalities, and collect information about your browsing activities.
At Shader Labs, we may use cookies on our Platform to:
1. Enable essential functions: Some cookies are necessary for the proper functioning of our Platform. They allow you to navigate our website and use its features, such as accessing secure areas or making online transactions.
2. Improve user experience: We may use cookies to remember your preferences and provide a personalized experience. These cookies help us remember your language preference, display relevant content, and customize your settings.
3. Analyze usage and performance: We use cookies to collect information about how you interact with our Platform, such as the pages you visit, the links you click, and the time spent on each page. This data helps us analyze user behavior, improve our services, and optimize the performance of our Platform.
4. Marketing and advertising: We may use cookies to deliver targeted advertisements based on your interests and browsing history. These cookies help us track the effectiveness of our marketing campaigns and provide you with relevant content and offers.
You can control and manage cookies through your browser settings. Most web browsers allow you to accept or reject cookies, as well as delete existing cookies. However, please note that disabling or deleting cookies may affect the functionality and performance of our Platform.
Server Logs:
Like many websites and online platforms, our servers automatically collect certain information when you access or use our Platform. This information is recorded in server logs, which may include:
1. IP address: Your IP address is a unique numerical identifier assigned to your device by your internet service provider. We may collect your IP address to analyze trends, administer the Platform, track user movements, and gather demographic information.
2. Browser type and version: We may collect information about the browser you use to access our Platform. This helps us optimize our website's compatibility with different browsers and improve the user experience.
3. Referring and exit pages: We may track the pages you visit before and after interacting with our Platform. This information helps us understand how you found our Platform and how you navigate through it.
4. Date and time of access: We log the date and time of your access to our Platform. This information is used for security purposes, system administration, and analyzing usage patterns.
5. Clickstream data: We may collect data about the links you click and the actions you take while using our Platform. This includes information such as the pages viewed, buttons clicked, and forms filled out. Clickstream data helps us understand user behavior and optimize our Platform's design and functionality.
The information collected through server logs is generally aggregated and used for statistical purposes. It helps us analyze trends, monitor and improve the performance of our Platform, and detect and prevent security breaches.
By using our Platform, you acknowledge that Shader Labs may use cookies and collect server log information as described above. You can adjust your browser settings to manage cookies or disable them altogether. However, please note that certain functionalities of our Platform may not work properly if cookies are disabled.
For more details on how we handle and protect your personal information, please refer to our Privacy Policy.
SHARING OF YOUR INFORMATION
At Shader Labs Private Limited ("Shader Labs," "we," "us," or "our"), we value your privacy and are committed to protecting your information. This section explains how we may share your information with third parties when you access or use our website or platform (referred to as the "Platform").
We may share your information in the following circumstances:
1. With Service Providers: We may engage third-party service providers to perform various functions on our behalf. These service providers may have access to your information to assist us in providing and improving our services. However, they are obligated to handle your information securely and confidentially and are prohibited from using it for any other purpose.
2. With Educational Partners: In certain cases, we collaborate with educational institutions, universities, enterprises, and similar partners to provide various services to you. We may share your information with these partners as necessary to fulfill our contractual obligations and deliver the services you have requested.
3. With Business Partners: We may share your information with our business partners who collaborate with us to offer joint programs, promotions, or other initiatives. These partners may use your information for marketing and promotional purposes in accordance with their own privacy policies.
4. With Affiliates: We may share your information with our affiliates, subsidiaries, or group entities (present or future) for internal administrative purposes, data analysis, and operational improvements. Any such sharing will be in compliance with applicable data protection laws.
5. For Legal Compliance: We may disclose your information if required by law or in response to a valid legal request, such as a court order, subpoena, or government investigation. We may also disclose your information to enforce our legal rights, protect the safety and security of our users, prevent fraud or illegal activities, and address any potential threats.
6. With Your Consent: We may share your information with third parties if you have provided your consent for such sharing. You have the right to withdraw your consent at any time by contacting us as described in the "Contact Us" section below.
7. Aggregate and De-identified Data: We may aggregate and anonymize your information to create statistical or research reports. These reports may be shared with third parties for analytical or research purposes, but they will not contain any personally identifiable information.
We take reasonable measures to ensure that any third parties with whom we share your information maintain adequate data protection and security measures. However, we are not responsible for the privacy practices or content of these third parties. We recommend reviewing their privacy policies before sharing any personal information with them.
Please note that we do not sell your personal information to third parties for their marketing purposes without your explicit consent.
For more details on how we handle and protect your personal information, please refer to our Privacy Policy.
OTHER DISCLOSURES
At Shader Labs Private Limited ("Shader Labs," "we," "us," or "our"), we are committed to transparency and want to provide you with information about other disclosures of your information that may occur in certain circumstances. This section outlines additional situations in which we may disclose your information when you access or use our website or platform (referred to as the "Platform").
1. Change of Ownership: In the event of a merger, acquisition, or sale of assets, your information may be transferred to a third party as part of the transaction. We will notify you via email or prominent notice on our Platform of any such change in ownership or control of your information.
2. Aggregated or Non-Identifiable Information: We may share aggregated or non-identifiable information with third parties for various purposes, including marketing, advertising, research, or improving our services. This information does not personally identify you and cannot be used to identify you individually.
3. Publicly Available Information: Any information that you voluntarily disclose on public areas of our Platform, such as forums, discussion boards, or community spaces, may be collected and used by others. We recommend exercising caution when sharing personal or sensitive information in these public areas.
4. Legal Obligations: We may disclose your information if required to do so by law or in response to a valid legal request, such as a court order, government inquiry, or legal process. We may also disclose your information to protect our rights, property, or safety, or the rights, property, or safety of others.
5. Consent: We may disclose your information to third parties if you have provided your explicit consent for such disclosure. You have the right to withdraw your consent at any time by contacting us as described in the "Contact Us" section below.
6. Protection of Rights and Safety: We may disclose your information to enforce our terms of service, investigate potential violations, or respond to claims that any content violates the rights of third parties. We may also disclose your information to protect the safety and security of our users, employees, or the general public.
7. Emergency Situations: In situations that involve imminent harm to the safety or well-being of individuals or the public, we may disclose your information to appropriate authorities or emergency responders.
Please note that this list is not exhaustive, and other disclosures may be made as required or permitted by law.
We strive to ensure that any third parties with whom we share your information comply with applicable data protection and security measures. However, we are not responsible for the privacy practices or content of these third parties. We recommend reviewing their privacy policies before sharing any personal information with them.
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OPT-OUT OF PROMOTIONAL EMAILS
At Shader Labs Private Limited ("Shader Labs," "we," "us," or "our"), we value your preferences and respect your right to control how your personal information is used for promotional purposes. If you no longer wish to receive promotional emails from us, you have the option to opt-out. This section explains how you can opt-out of receiving promotional emails.
1. Opt-Out Instructions: If you no longer want to receive promotional emails from us, you can unsubscribe by following the instructions provided in the email itself. Typically, there will be an "unsubscribe" or "opt-out" link at the bottom of the email. Click on the link, and you will be directed to a page where you can update your email preferences.
2. Account Settings: You can also manage your email preferences by accessing your account settings on our Platform. Sign in to your account and navigate to the email preferences section, where you can choose to unsubscribe from promotional emails or select the types of emails you wish to receive.
3. Contacting Us: If you are unable to unsubscribe using the above methods or have any questions regarding your email preferences, you can contact us directly. You can reach out to our customer support team or privacy officer using the contact information provided in the "Contact Us" section below. Please provide your email address and specific request to opt-out of promotional emails, and we will process your request promptly.
Please note that even if you opt-out of receiving promotional emails, you may still receive transactional or administrative emails related to your account or any services you have requested. These emails are necessary for the proper functioning of our services, and you cannot unsubscribe from them.
It may take a few days for our systems to update and reflect your email preferences, so you may continue to receive promotional emails during this transition period. We appreciate your patience.
Please be aware that opting out of promotional emails does not opt you out of other forms of communication, such as phone calls or text messages. If you wish to stop receiving communications through other channels, please let us know using the contact information provided below.
If you have any concerns or questions regarding our email opt-out process or need further assistance, please contact us using the information provided in the "Contact Us" section below.
PROTECTION OF YOUR INFORMATION
Shader Labs Private Limited ("Shader Labs," "we," "us," or "our") is committed to protecting the confidentiality, integrity, and security of your information. This section outlines the measures we take to safeguard your information and maintain a high level of data protection.
1. Security Measures:
- We implement industry-standard physical, technical, and administrative security measures to protect your information against unauthorized access, disclosure, alteration, or destruction.
- Our platform and systems are designed to encrypt data transmission and storage using secure protocols.
- We regularly update our security practices and technologies to adapt to evolving threats and industry best practices.
2. Access Controls:
- We restrict access to your information to authorized personnel who need it to perform their job responsibilities.
- We enforce strict access controls, including unique user credentials, strong passwords, and multi-factor authentication, where applicable.
- We maintain audit logs to monitor access and detect any unauthorized activities.
3. Confidentiality:
- We have confidentiality agreements in place with our employees and third-party service providers to ensure the protection and privacy of your information.
- We only disclose your information to authorized personnel or entities when necessary and in accordance with applicable laws and regulations.
4. Data Retention:
- We retain your information only for as long as necessary to fulfill the purposes for which it was collected and to comply with legal obligations.
- When your information is no longer required, we securely dispose of or anonymize it to prevent unauthorized access or use.
5. Third-Party Security:
- We evaluate the security practices and privacy policies of our third-party service providers to ensure they provide an adequate level of protection for your information.
- We enter into contractual agreements with these service providers to ensure they handle your information securely and in accordance with our instructions.
6. User Responsibilities:
- You play a crucial role in protecting your information. We recommend following good security practices, such as using strong and unique passwords, keeping your login credentials confidential, and promptly reporting any suspicious activities or potential data breaches.
7. International Data Transfers:
- If we transfer your information to a country outside your jurisdiction, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.
While we strive to protect your information, no security measure can guarantee absolute security. In the event of a data breach or unauthorized access, we have incident response procedures in place to promptly investigate and mitigate the impact of such incidents.
If you have any questions or concerns about the security of your information or if you become aware of any security vulnerabilities, please contact us using the information provided in the "Contact Us" section below.
THIRD PARTY LINKS
Our Platform may link to other websites or third-party service providers’ websites that may collect personally identifiable information about you. We are not responsible for the privacy practices or the content of those linked websites and your interactions on such websites will be governed by their privacy statement.
VOLUNTARY DISCLOSURE BY USER
In the course of providing services, we will promote open forums for discussions and form communities to allow and permit exchange of ideas, information, views, or contents by its User(s). Such forums or community participation is totally optional. If User chooses to be part of any such forum or community discussions and in the process shares any content including audio, video, graphics, literary, files, images, photographs, testimonials, documents or materials, or any other Information, User acknowledges that all or any disclosures made by the User in such forums or community shall be available for public viewing, including any Personal Information shared by the User and we shall not be liable for any public disclosures and consequent loss or claim arising therefrom to User or any third party.
USER RESTRICTIONS
Users shall comply with restrictions on sharing, displaying, hosting of Information as per terms stated in Terms of Use and Shader Labs Private Limited shall not be liable for any claims arising from such breach; and shall be entitled to rights against such breach.
CONSENT WITHDRAWAL
You may withdraw your consent and permission with your Information as above said anytime by sending an email to contact@indiagamelab.com You acknowledge that it may severely impact and limit our ability to serve your requests or services.
REVIEW OF YOUR INFORMATION
You have the right to access, review, amend, delete, suppress, modify, or rectify your Information, or request to correct/amend/remove the Information or object to the use of the Information by writing to us at privacy@indiagamelab.com. We may verify your identity before making any changes.
While we make reasonable efforts to remove/delete your information upon request, please note that we may not be able to ensure the deletion of any residual or archival copies in our systems or any residual or archival copies made by third parties without our knowledge and consent.
DATA RETENTION
We will retain your Personal Information as long as it is reasonably necessary for the purposes outlined in this policy. We may retain it for a longer period to comply with any legal, regulatory, tax, or accounting requirements. When your Personal Information is no longer required, we will ensure it is either securely deleted or stored in a way that it will no longer be used by us.
GOVERNING LAWS AND JURISDICTION
Your use of the Platform is governed by the laws of India, and any dispute is subject to the exclusive jurisdiction of the courts of New Delhi.
CHANGES TO PRIVACY POLICY AND EFFECTIVE DATE
We reserve the right to revise the Privacy Policy from time to time to meet various legal, business, and User requirements. If we make changes to our Privacy Policy, we will post those changes on this page to keep you informed of what information we collect, how we use it, and under what circumstances we disclose it. It is your responsibility to stay aware of any changes by reviewing this policy periodically. This policy is effective from the last updated date mentioned below.
DISPUTE RESOLUTION
If you believe that we have not adhered to this Privacy Policy, please contact our Grievance Officer (details below). Provide a detailed description of the breach, and we will promptly investigate and resolve your complaint within a maximum period of one month.
GRIEVANCE OFFICER
In accordance with the Information Technology Act 2000 and rules made thereunder, the name and contact details of the Grievance Officer are as follows:
Name: Anshul Patalbansi
Email ID: privacy@indiagamelab.com
Registered Address:
Shader Labs Private Limited
Plot 6011, M.Durga Nagar, Bank Colony
Nagpur - 440024
Effective Date: May 08, 2023
Please note that the registered address mentioned above is the address of Shader Labs Private Limited. The Grievance Officer is responsible for addressing privacy-related concerns and ensuring the proper handling of complaints.
